Shipping policy

Shipping Policy

DESKTARA — Last updated: October 9, 2026

Thank you for shopping with DESKTARA. This policy explains how we process and ship your order, so you know what to expect from checkout to delivery.

1. Shipping Area

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

2. Order Processing Time

Please allow up to 5 business days for your order to be processed and prepared for shipment. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.

Processing times may be longer during sales, holidays or periods of high demand. If there is a significant delay, we will contact you by email.

3. Shipping Method and Delivery Time

We offer FREE Secure & Tracked Shipping on all orders.

Estimated delivery time: 5–8 business days after your order has shipped.
Total time from order to delivery: Processing time plus delivery time. In most cases this is about 10–13 business days or less.

Delivery times are estimates and are not guaranteed. Carrier delays, weather and other factors outside our control may affect delivery.

4. Shipping Costs

Shipping is free on all orders within the United States. No minimum purchase is required. The price you see at checkout is the price you pay.

5. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. Tracking information may take up to 48 hours to update after the carrier receives the package.

If you have not received a tracking email within 5 business days of ordering, please check your spam folder and then contact us.

6. Multiple Items in One Order

Items in the same order may ship separately and arrive on different days. You will receive tracking information for each shipment.

7. Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address entered by the customer. If you need to correct your address, contact us as soon as possible. We can only change it before your order has shipped.

8. Delayed, Lost or Damaged Packages

Delayed packages: If your order has not arrived after the estimated delivery window, contact us and we will look into it.
Lost packages: If tracking shows your package as delivered but you have not received it, check with neighbours and your local post office first, then contact us.
Damaged or incorrect items: If your order arrives damaged or incorrect, email us within 7 days of delivery with your order number and photos, and we will make it right.